OCP Group is a global leader in the phosphate industry. It specializes in mining, processing, and exporting phosphate and phosphate-based products, such as fertilizers, to support sustainable agriculture worldwide. Renowned for its innovation and commitment to environmental and social impact, OCP plays a vital role in global food security
Collaborated with OCP stakeholders to understand the needs of different user categories, including technical staff and workers, ensuring the application catered to their specific roles and requirements.
Created a user-friendly interface tailored to technical staff for efficient ticket management and workers for seamless ticket creation. Focused on a clean, intuitive design to enhance user experience.
Designed a robust and scalable database structure to store and manage tickets, user roles, and related data securely and efficiently.
Developed the desktop application to allow workers to report issues such as equipment malfunctions or office-related problems. Integrated functionality enabling technical staff to log in, view, and manage open tickets.